1. Free trial

When indicated in the offer, Workzey provides a 7-day free trial. If no payment has been made, there is no refund. The trial terms and conditions, and any required payment method, will be shown before confirmation.

2. First payment guarantee

If Workzey does not meet your needs, you can request a full refund of the first subscription payment within 7 calendar days of the billing date.

The warranty is valid once per customer or organization and does not apply to reactivations, plan migrations, purchases made after previous use of the warranty, customized services, paid onboarding, or Enterprise contracts with negotiated terms.

3. Renovations

Monthly and annual subscriptions are automatically renewed according to the contracted cycle. You are responsible for canceling before the renewal date if you do not wish to continue.

Renewal charges are not automatically refundable. Requests submitted within 48 hours of a renewal may be reviewed individually, especially if there is no significant usage in the new period. Review does not guarantee approval, except where required by law.

4. Cancellation

You can cancel at any time. Cancellation prevents future charges and usually maintains access until the end of the paid period. Canceling a subscription does not automatically generate a prorated refund for the remaining period.

Downgrades and reductions in the number of users may take effect in the next cycle or generate credit, as presented at the time of the change.

5. Duplicate or incorrect charges

If you identify a duplicate charge, an incorrect amount, or a charge made after a cancellation has already been processed, please contact us immediately. Once the error is confirmed, we will refund the incorrect amount to the original payment method.

6. How to apply

• Send an email to contato@workzey.com with the subject line “Refund Request”.

• Please provide the account email address, organization name, date, and amount due.

• Please briefly explain the reason for your request so that we can locate and analyze the transaction.

• Do not send complete card numbers, passwords, or other credentials.

7. Processing time

Eligible orders will be processed to the original payment method. After approval, Stripe and the financial institution may take 5 to 10 business days to display the credit. Workzey does not control any additional processing times from the bank or card issuer.

8. Chargebacks and legal rights

We recommend that you contact us before opening a bank dispute so that we can try to resolve the issue quickly. This policy does not limit mandatory rights granted by applicable law.